SME - Global Business Incident Manager (AI & Automation)

Location: Manila, One Ayala Tower 2, Philippines

Company

hirify.global supports global Wholesale Banking operations across transaction services, payments and settlement, financial markets, group treasury, and lending.

What you will do

• Coordinate Priority 1, 2, and 3 business incidents across Wholesale Banking domains.
• Represent business priorities and client impacts in incident war rooms with Operations, Business, and Technology stakeholders.
• Drive escalation, tracking, communication, resolution, aftercare, and incident closure.
• Assess and communicate client, financial, and operational impacts to Client Services and senior stakeholders.
• Identify automation opportunities and collaborate with Automation, Robotics, AI, and Digital teams.
• Prepare dashboards, management reporting, incident records, audit trails, and governance materials supporting operational resilience and business continuity.

Requirements

• Bachelor's degree or equivalent professional experience.
• Experience in incident management, payments or banking operations, transaction services, lending operations, financial markets, or operational risk.
• Experience in a financial institution or payment-related environment.
• Exposure to global, cross-functional Business, Operations, and Technology teams.
• Hands-on experience with Microsoft Power Platform, Copilot or AI-enabled solutions, VBA, automation tools, dashboard development, or management reporting.
• Strong analytical, problem-solving, communication, organization, and stakeholder management skills, with advanced Microsoft Office proficiency.

Culture & Benefits

• Full-time role with high visibility across global stakeholders.
• Opportunity to contribute to digital transformation and operational resilience initiatives.
• Work focused on business continuity, client experience, and continuous improvement in a banking environment.
• Frequent collaboration across Business, Operations, Technology, Automation, Robotics, AI, and Digital teams.