Senior IT Customer Support Technician

TL;DR

Senior IT Customer Support Technician (IT Support): Providing high-level technical assistance and lifecycle management for the PAE FIRES organization with an accent on end-user support and hardware/software troubleshooting. Focus on leading a small technical team, mentoring junior staff, and maintaining critical government IT infrastructure.

Location: On-site in Redstone Arsenal, AL. Must have Secret Clearance to start.

Company

A defense contractor providing adaptive innovation and advanced technology integration to support critical national security missions.

What you will do

• Provide end-user support, ticket resolution, and escalation for applications and SharePoint.
• Serve as a dedicated team lead for a small group of technicians.
• Diagnose and resolve complex computer hardware and software issues.
• Train and mentor junior technicians on troubleshooting tools, techniques, and customer relations.
• Operate and maintain desktops, laptops, mobile devices, and specialized equipment such as high-speed printers, scanners, and plotters.
• Manage and provide technical assistance for Video Teleconferencing (VTC) and meeting equipment.

Requirements

• Secret Clearance is mandatory to start.
• IAT Level I Certification (A+ce, Net+ce; Security+ce preferred).
• 4+ years of experience in IT support.
• High School Diploma or GED.
• Strong customer service and professional communication skills.

Culture & Benefits

• Values-driven culture based on the "6Hs": Happy, Helpful, Honest, Humble, Hungry, and Hustle.
• Collaborative environment focused on teamwork and mutual respect.
• Opportunity to contribute to the most important national security and critical civilian missions.
• Professional office environment with standard equipment.