Senior Customer Success Operations Manager

Location: Campbell, CA, United States; hybrid attendance required one day per week at the Campbell office.

Company

hirify.global develops cloud and AI-native data infrastructure that helps enterprises and research organizations accelerate machine learning, AI model training, inference, and other compute-intensive workloads.

What you will do

• Own Customer Success operational projects from scoping and design through implementation and iteration.
• Design and operationalize playbooks for over-usage outreach, churn off-boarding, renewal preparation, and proactive risk intervention.
• Build and maintain internal tools, dashboards, and reporting for customer health, renewal risk, and operational performance.
• Define and improve Customer Success processes and workflows, identifying gaps and driving measurable improvements.
• Partner with Data Engineering, BI, Finance, RevOps, Product, and Sales to improve CS data infrastructure.
• Support health scoring and segmentation models and translate complex data into leadership, QBR, board-level, and strategic analyses.

Requirements

• 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, or a similar role in B2B SaaS or enterprise technology.
• Experience delivering operational projects end-to-end, including processes, tools, and workflows.
• Strong Salesforce skills, including reporting, dashboards, and data model navigation.
• Experience with BI tools and data warehouses such as Snowflake, Looker, or Tableau.
• Advanced Excel or Google Sheets skills and comfort working with structured data across multiple systems.
• Strong communication skills, autonomy, and experience designing playbooks or standard operating procedures for customer-facing teams.

Nice to have

• Hands-on experience integrating AI or ML tools into workflow automation, content generation, or data analysis.
• Experience with infrastructure, storage, or data platform technologies.
• Familiarity with customer health scoring, churn prediction, or Net Revenue Retention analytics.
• Program or project management experience across Engineering, Product, and Go-to-Market teams.
• Experience building automation with Python, JavaScript, or low-code/no-code platforms.

Culture & Benefits

• Accountability, integrity, ownership, and high performance are core operating principles.
• Collaborative environment focused on empathy, transparency, constructive debate, and shared results.
• Customer-centric culture focused on helping customers achieve successful outcomes.
• Inclusive workplace committed to equal opportunity and a diverse workforce.