Director IT Commercial Systems and CRM Operations – Global Commercial Technology (CRM)

Location: San Carlos, United States

Salary: $172,500–$232,500 annually

Company

hirify.global is a pharmaceutical company focused on developing and delivering more affordable medicines for patients with cancer.

What you will do

• Lead operational management of US and JPAC commercial technology platforms supporting Sales, Medical Affairs, Market Access, Marketing, Omnichannel Engagement, and Customer Experience.
• Own CRM platform reliability, availability, performance, compliance, monitoring, incident resolution, and root-cause analysis.
• Develop technology roadmaps and align requirements, demand, resources, architecture, and commercial priorities with senior stakeholders.
• Govern releases, testing, validation, training, deployment, change management, and operational readiness across multiple environments.
• Lead CRM transformation, platform evaluation, migration planning, data migration, integration modernization, adoption, and post-deployment stabilization.
• Manage vendors and external partners while building and developing a high-performing IT organization.

Requirements

• 10+ years of IT experience, including leadership experience supporting commercial systems in the pharmaceutical or life sciences industry.
• 10+ years of hands-on CRM experience with Salesforce, Veeva CRM, Veeva Vault CRM, or similar platforms in regulated environments.
• 5+ years of people leadership experience managing technical or business-facing teams.
• Experience with application operations, release management, platform governance, CRM migration, stakeholder engagement, and vendor management.
• Strong knowledge of pharmaceutical commercial processes, including Sales, Medical Affairs, Marketing, and Omnichannel Engagement.
• Excellent executive communication, presentation, negotiation, and influencing skills; a bachelor's degree in IT, Computer Science, Engineering, Business, or a related field.

Nice to have

• Master's degree in Information Systems, Business Administration, or a related field.
• Salesforce, Veeva, ITIL, Agile, PMP, or architecture-related certifications.
• Knowledge of GxP, GDPR, HIPAA, promotional review, Marketing Automation, Customer Data Platforms, Identity and Consent, data warehousing, analytics, and integration platforms.
• Experience supporting global CRM deployments across multiple markets, business units, and regulatory environments.

Culture & Benefits

• Values include Patients First, Driving Excellence, Bold Ingenuity, and Collaborative Spirit.
• Minimal to moderate travel, estimated at 10%, for planning sessions, vendor engagements, and major platform milestones.
• Benefits include medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and wellness programs.
• Eligibility for discretionary equity awards, employee stock purchase participation, and incentive compensation for commercial roles.