Senior Technical Support Engineer (PostgreSQL)

TL;DR

Senior Technical Support Engineer (PostgreSQL): Managing and resolving complex technical incidents for enterprise customers of a distributed SQL database with an accent on root cause analysis and distributed systems troubleshooting. Focus on triaging high-pressure production issues, performing reproduction of bugs, and collaborating with database engineering teams.

Location: Remote (Must be aligned with UK time zone)

Company

hirify.global is the company behind hirify.globalDB, an AI-ready, multi-modal, distributed PostgreSQL database for cloud-native applications.

What you will do

• Triage and own technical support tickets from enterprise customers, collaborating with a global team.
• Investigate incidents methodically by analyzing logs, running queries, and tracing replication issues to find the root cause.
• Maintain detailed internal notes and handover documentation for seamless team transitions.
• Reproduce customer issues and document replication steps for the engineering team.
• Escalate critical issues to engineering with sufficient evidence for immediate action.
• Contribute to the shared knowledge base and optimize problem-handling processes.

Requirements

• Technical background in any discipline (software, systems, networking, electronics, etc.).
• Proficiency with Linux tools, specifically find and grep.
• Disciplined approach to note-taking and context capturing.
• Must be located in or work according to the UK time zone.

Nice to have

• Experience with relational databases and writing SQL queries.
• Prior experience in a support role for a large-scale software product.

Culture & Benefits

• Incident commander culture where support engineers run incident channels and lead customer calls.
• Opportunity to dig into source code and identify product bugs before engineering does.
• Collaborative environment with a global team spanning over 12 countries.
• Culture centered on ownership, curiosity, and solving highly technical challenges.