Support Engineer (Postgres)

TL;DR

Support Engineer (Postgres): Providing world-class developer support for Supabase users by responding to support cases, triaging issues, and improving support efficiency. Focus on resolving technical and business questions, monitoring feedback channels, and reproducing issues to improve test coverage.

Location: We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift.

Company

Supabase is the Postgres development platform, built by developers for developers, providing a complete backend solution.

What you will do

• Provide timely responses to support cases on billing, pre-sales, optimization, and implementation.
• Triage support cases, directing users to documentation, examples, or escalating to technical/business teams.
• Monitor multiple feedback channels, e.g., Github Issues & Discussions.
• Identify opportunities to develop or obtain internal tooling to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage.

Requirements

• Experienced in customer support, with 3+ years providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL), comfortable with complex queries.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.

Nice to have

• Familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• Having a degree in Computer Science.

Culture & Benefits

• Fully Remote: Work from anywhere with a WeWork membership or co-working allowance.
• ESOP: Equity ownership in the company.
• Tech Allowance: Budget for setting up your ideal work environment.
• Health Benefits: 100% health insurance coverage for employees and 80% for dependents.
• Annual Off-Sites: Company gathers in a new city for a week of connection, collaboration, and fun.
• Flexible Work: Asynchronous operation with trust to manage your own time.

Hiring process

• Apply: Our team will review your application.
• Intro Call: A short video chat to get to know each other.
• Interviews: Up to four calls with Founders, Future teammates and Someone cross-functional from product, growth, or engineering (depending on the role)
• Decision: We may follow up with a final question or go straight to offer.