Technical Support Engineer (Cybersecurity)

TL;DR

Technical Support Engineer (Cybersecurity): Providing post-sale technical support for an AI-powered Identity Security Platform with an accent on troubleshooting complex IT, networking, and security issues. Focus on investigating case scenarios, formulating resolution plans, and ensuring high-quality customer interactions.

Location: Remote (Must be located in the UK)

Salary: £45K – £50K

Company

hirify.global is a pioneer in securing human and machine identities through an AI-powered, cloud-native Identity Security Platform.

What you will do

• Provide post-sale technical support to customers and partners.
• Assess, document, and investigate reported customer issues and case scenarios.
• Formulate and communicate clear resolution plans to clients.
• Gather necessary resources to reproduce issues and document corrective actions.
• Maintain professional and efficient customer interactions.

Requirements

• 1-2 years of professional experience as a technical support agent or equivalent.
• Knowledge of IT and system administration.
• Experience with networking, data transport, and encryption.
• Familiarity with cloud infrastructure and services virtualization.
• Understanding of security concepts and methodologies.
• Proficiency in relational databases and SQL; knowledge of .NET applications.
• Strong written and verbal English communication skills.

Culture & Benefits

• Competitive salary and meaningful bonus program.
• Comprehensive healthcare insurance and life insurance.
• Pension/retirement matching.
• Employee assistance program and paid company holidays.
• Culture based on respect, ownership, and diversity in a global team environment.