Customer Success Specialist (LegalTech)

TL;DR

Customer Success Specialist (LegalTech): Managing customer success and satisfaction for a software escrow platform with an accent on customer communications, technical onboarding, and legal documentation. Focus on bridging the gap between clients and the product, drafting legal reports, and ensuring seamless technical setup for source code management.

Location: Remote

Company

hirify.global is a LegalTech company revolutionizing software escrow for the cloud era to mitigate third-party risks in business operations.

What you will do

• Handle user and lead requests regarding services and account management to ensure quick and correct resolution.
• Support customers with the technical setup of connections between their source code management platforms.
• Guide potential leads via email and website chat to facilitate the initial onboarding and sales process.
• Inspect provided information and draft detailed reports for clients.
• Draft and manage legal language for agreements based on specific customer requirements.

Requirements

• Prior experience in customer success or a similar role.
• Proficiency in drafting legal documents and familiarity with LegalTech concepts.
• Excellent written English communication skills.
• Experience working with diverse companies across various industries and sizes.
• Proficiency in modern web tools such as Google Docs.
• Analytical thinking, high organization, and strong attention to detail.

Culture & Benefits

• Remote-first work environment with a supportive team that values open communication.
• Startup mindset providing ample opportunities for professional growth.
• Comprehensive onboarding process with a dedicated ramp-up period.
• Regular team activities and gatherings to foster connection.