Bilingual Customer Service Representative (Medtech)

TL;DR

Bilingual Customer Service Representative (Medtech): Managing high-volume inbound calls and order processing for life-saving medical devices with an accent on customer satisfaction and data accuracy. Focus on Coordinating order lifecycles in Oracle Cloud, resolving complex customer inquiries, and ensuring seamless communication between internal departments.

Location: Hybrid in Mississauga, Ontario (2 days in office / 3 days work from home)

Salary: $60,000 – $65,000

Company

hirify.global is an innovation-driven leader in medical devices and software solutions used across 140 countries to save lives from sudden cardiac arrest.

What you will do

• Manage a high volume of inbound customer support calls and email inquiries.
• Process customer orders and execute credit, invoice, and return authorizations via Oracle Cloud.
• Provide detailed and accurate information regarding order status, shipping, and credits.
• Collaborate with various internal departments to optimize customer results.
• Assist in the coordination and compilation of RFP responses.
• Perform general administrative tasks for the Canada office.

Requirements

• 3-5+ years of solid customer service experience, preferably in call centers or order processing.
• Fluent communication (oral and written) in both English and French.
• Must be based in or able to work in Mississauga, Ontario to support the hybrid schedule.
• Community College Diploma or equivalent.
• Ability to work extended hours during fiscal month and quarter ends.

Nice to have

• Previous experience working with Oracle Cloud.
• Experience with Salesforce applications.

Culture & Benefits

• Competitive annual salary and comprehensive benefits package.
• Flexible hybrid work arrangement (2 days office / 3 days remote).
• Opportunity to contribute to a mission-driven company focused on saving lives.
• Professional growth environment within a growing global organization.