AI Automation Lead, Post-Sales Operations (SaaS)

TL;DR

AI Automation Lead, Post-Sales Operations (SaaS): Designing and executing AI-driven automation strategies for post-sales workflows with an accent on eliminating manual processes and scaling automation across Salesforce and PSA platforms. Focus on re-architecting repetitive tasks into agile workflows using LLMs and no-code tools to drive operational efficiency.

Location: Hybrid (Raleigh, Austin, or New York City)

Salary: OTE $150,000 – $165,000

Company

hirify.global is an industry leader in digital adoption, now an SAP company, helping enterprises pinpoint and resolve digital friction within their tech stacks.

What you will do

• Lead AI automation strategy and execution for post-sales workflows to eliminate manual processes.
• Identify repetitive or error-prone processes and re-architect them into automated, agile workflows.
• Design integrated automations connecting Salesforce, PSA platforms (Certinia), product data, and reporting tools.
• Evaluate and deploy AI solutions, LLM prompting, and no-code/low-code platforms like Workato and Zapier.
• Build reusable automation playbooks and standards for the Customer Success Group (CSG) Operations.
• Partner with IS/BI/CoE and Product teams to ensure scalable and governed enterprise data architecture.

Requirements

• 3-5 years of experience in Post-Sales Operations within the SaaS industry.
• Proven track record of leading process-improvement automation initiatives with hands-on ownership.
• Advanced Salesforce data architecture experience, including object relationships and data modeling.
• Experience with AI LLM prompting (Claude, Gemini, ChatGPT, n8n) and no-code tools (Salesforce Flow, Workato, Zapier).
• Advanced Excel/Google Sheets skills for complex, multi-source data management.
• Must be based in or able to work from Raleigh, Austin, or New York City.

Culture & Benefits

• Hybrid work schedule combining remote flexibility with onsite collaboration.
• Comprehensive wellness program including quarterly reimbursements and an annual Wellness Month.
• Continuous professional development via the "career compass" offering.
• Generous annual leave policy and additional "RefreshMe Days" for work-life balance.
• Health coverage options and robust retirement contributions based on region.