AWS Cloud Engineer (Platform Operations)

TL;DR

AWS Cloud Engineer (Platform Operations): Support and optimize AWS infrastructure powering Amazon Connect and enterprise cloud platforms with an accent on SRE, infrastructure automation, and observability. Focus on building self-healing automation, managing IaC with Terraform, and ensuring high availability and scalability across enterprise environments.

Location: Work from anywhere (Global remote). Preferred regions include Canada, LATAM, and the USA.

Company

Global IT services and consulting company that supports digital transformation for some of the world's largest enterprises.

What you will do

• Support and enhance AWS infrastructure for Amazon Connect and related platform services.
• Manage Infrastructure as Code (IaC) using Terraform and automate operational tasks with Python and AWS CLI.
• Improve platform reliability by supporting incident response, RCA, disaster recovery, and production readiness.
• Build self-healing automation and operational runbooks to reduce manual effort.
• Develop dashboards, alerts, and monitoring solutions using CloudWatch, Dynatrace, Splunk, Grafana, and OpenTelemetry.
• Support CI/CD pipelines, cloud deployments, and release management activities.

Requirements

• 5+ years of experience in AWS Cloud Operations, Platform Engineering, or Site Reliability Engineering (SRE).
• Strong hands-on experience with AWS services (Lambda, CloudWatch, IAM, VPC, Route 53, S3, SNS, SQS, EventBridge, DynamoDB).
• Strong experience with Terraform and Infrastructure as Code (IaC).
• Experience with Python, AWS CLI, PowerShell, or similar automation tools.
• Experience with GitHub, GitHub Actions, Jenkins, and CI/CD pipelines.
• Hands-on experience with observability tools such as Dynatrace, Splunk, CloudWatch, Grafana, or OpenTelemetry.

Nice to have

• AWS Certifications (Solutions Architect, DevOps Engineer, or equivalent).
• Experience with CCaaS platforms like Amazon Connect, NICE CXone, or Genesys Cloud.
• Experience with ServiceNow and automated remediation solutions.
• Understanding of High Availability, Disaster Recovery, and operational resiliency.

Culture & Benefits

• Work From Anywhere culture with high flexibility.
• Comprehensive compensation and benefits package, including health insurance and language courses.
• Professional development opportunities including certification programs and mentorship.
• Inclusive multicultural environment with regular team-building and social events.
• Access to a relocation program.