Paralegal With A Talent For Customer Service (LegalTech)

TL;DR

Paralegal (LegalTech): Managing legal drafting and review for software escrow clients with an accent on customer communication and technical support. Focus on bridging the gap between legal precision and client success to ensure seamless product adoption.

Location: Remote

Company

hirify.global specializes in state-of-the-art software escrow solutions designed to mitigate third-party risks in the cloud era.

What you will do

• Draft and review legal language for agreements based on specific customer requirements.
• Handle user requests and lead inquiries regarding services and account management.
• Support customers with technical setup and source code management platform connections.
• Provide sales support via email and website chat to guide leads through the service.
• Inspect provided information and draft formal reports for clients.

Requirements

• Proficiency in drafting legal documents.
• Experience in customer success or a similar client-facing role.
• Excellent written English communication skills.
• Analytical thinking and a proactive approach to problem-solving.
• Proficiency with modern web tools like Google Docs.
• Experience working with diverse companies across various industries.

Culture & Benefits

• Startup environment with significant growth opportunities.
• Remote-first culture with regular team gatherings and activities.
• Comprehensive onboarding process with a dedicated ramp-up period.
• Supportive team valuing open communication and direct feedback.