Community Intelligence & Engagement Manager (AI)

Location: Remote, Ontario, Canada

Salary: CAD 92,000–126,500 base salary

Company

hirify.global develops software that helps professionals design, engineer, manufacture, and create buildings, products, and media.

What you will do

• Monitor engagement, sentiment, trends, customer feedback, advocacy opportunities, competitive signals, and reputational risks across Reddit, Discord, LinkedIn, YouTube, forums, and owned communities.
• Coordinate signal-to-action workflows and route priority conversations to internal subject-matter experts, advocates, moderators, and community leaders.
• Partner with Expert Elite, ambassadors, creators, technical advocates, product teams, marketing, and industry stakeholders to support authentic engagement.
• Develop frameworks and reporting for sentiment, influence, engagement quality, advocacy, ecosystem trends, and community health.
• Translate community intelligence into recommendations that guide strategic interventions and engagement investments.
• Improve community listening, trend detection, coordination, and insight generation through AI/LLM-powered tools and responsible operating practices.

Requirements

• 3–5+ years of experience in community management, digital engagement, community operations, social intelligence, or ecosystem coordination in a technical industry.
• Experience monitoring and engaging communities across Reddit, Discord, LinkedIn, YouTube, forums, and proprietary platforms.
• Familiarity with Common Room, Sprinklr, Brandwatch, Orbit, Khoros, or similar community intelligence and social listening tools.
• Strong understanding of online community dynamics, trust-building, advocacy development, and technical or professional audiences.
• Ability to synthesize large volumes of signals into clear insights and actionable recommendations.
• Strong written and verbal communication, cross-functional collaboration, organization, and operational coordination skills.

Nice to have

• Experience with advocacy programs, ambassadors, creators, influencer ecosystems, or Expert Elite-style communities.
• Familiarity with AI/LLM workflows for community operations, moderation, or insight generation.
• Understanding of design, engineering, manufacturing, CAD, PLM, or technical product development workflows.
• Experience with customer engagement escalations, community response coordination, dashboards, or executive-ready reporting.

Culture & Benefits

• Full-time employment with a comprehensive benefits package.
• Compensation may include annual cash bonuses, stock grants, and other incentives.
• Culture focused on belonging, meaningful work, and helping create a better-designed and made world.