German Speaking Support Specialist - Lightspeed Back Button Filter Button (SaaS)

TL;DR

German Speaking Support Specialist (SaaS): Providing first-point-of-contact assistance for hospitality customers with an accent on hardware and software investigation. Focus on identifying, reproducing, and escalating product bugs to the QA team to ensure timely resolution.

Company

A Canadian cloud commerce platform that provides unified online and physical operations, global payments, and financial solutions for retail, hospitality, and golf businesses.

What you will do

• Act as the first point of contact for hospitality customers via phone, chat, and email, maintaining Gold Class support standards.
• Utilize consistent troubleshooting techniques to identify and resolve hardware and software issues.
• Document and track customer interactions within support platforms.
• Identify, reproduce, and escalate product bugs to the Quality Assurance team through to resolution.
• Collaborate with global teams across APAC, EMEA, and NOAM in a 24x7 shift environment.
• Advocate for and promote improvements to the company's products and services.

Requirements

• Previous experience in customer service and/or technical support.
• Excellent verbal and written communication skills in German and English.
• Basic experience using common platforms: iOS, Android, OSX, and Windows.
• Flexibility to work various days and shifts, including weekends.

Nice to have

• Experience supporting SaaS products or iOS applications.
• Knowledge of the Hospitality industry.
• Working knowledge of Mac OS and basic HTML/CSS.
• Written and verbal communication skills in Dutch or French.
• Interest or experience in computer networking.

Culture & Benefits

• Unlimited Annual Leave through a PTO scheme.
• Comprehensive health package including private healthcare, dental, optical cover, and a £400 annual wellbeing allowance.
• Equity options for all employees.
• Inclusive work environment with a strong foundation in diversity and LGBTQ+ support.
• Opportunity to grow within a fast-paced, high-growth global tech company.