Customer Service Representative (German)

TL;DR

Customer Service Representative (Ecommerce): Managing customer queries and mediating disputes between buyers and sellers via chat, email, and phone with an accent on conflict resolution and customer satisfaction. Focus on resolving complex challenges, providing empathetic support, and improving the overall user experience.

Location: Hybrid (Lisbon, Portugal). Must be based in Lisbon and work from the office at least 2 days per week.

Salary: €18,000 – €23,000 Gross Annual

Company

hirify.global is a unique global marketplace dedicated to the buying and selling of special and curated objects.

What you will do

• Address and resolve customer queries via chat, email, phone, and social media.
• Mediate between buyers and sellers to find mutually agreeable solutions for disputes and complaints.
• Collaborate with Sales, Experts, and other departments to enhance the overall Customer Experience.
• Provide internal feedback based on customer interactions to drive service improvements.
• Ensure all customer interactions are handled in a timely and correct manner.

Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Professional speaking and writing skills in German and English.
• Must be based in Lisbon, Portugal, and willing to commute to the office at least 2 days per week.
• Flexibility to work at least 2 weekends per month and some public holidays.
• Strong analytical, critical thinking, and communication skills.
• Availability to work 40 hours per week.

Culture & Benefits

• Comprehensive health insurance including dental coverage from day 1.
• Work From Home allowance and covered commuting costs to the Lisbon office.
• Structured Learning & Development initiatives with mentorship and clear career progression plans.
• Inclusive and queer-friendly environment within a diverse team of over 60 nationalities.
• Unique perks including "Pursue Your Passion" extra day off and birthday vouchers.

Hiring process

• Submission of an English CV and Cover Letter.