Customer Service Agent (French)

TL;DR

Customer Service Agent (Luxury Transport): Providing high-end customer support for passengers and chauffeurs with an accent on luxury communication standards and operational SLAs. Focus on resolving complex user issues across multiple channels and maintaining high customer satisfaction targets.

Location: Office-based in Dubai, United Arab Emirates (Shift work including nights and weekends required)

Salary: AED 9,000 per month + quarterly KPI-based bonus

Company

A premium transportation scale-up blending technology with five-star chauffeuring services across Europe, the US, and the Middle East.

What you will do

• Deliver high-level customer service via calls, live chat, and emails to passengers and chauffeurs.
• Resolve customer and chauffeur issues efficiently while strictly adhering to operational SLAs.
• Maintain luxury communication standards to ensure a premium user experience.
• Analyze, prioritize, and escalate customer feedback to senior management and relevant teams.
• Contribute to company growth by optimizing and improving the overall customer experience.

Requirements

• Fluency in both spoken and written English and French.
• Experience in a customer-facing role within the luxury service industry.
• Ability to thrive in a fast-paced, high-volume contact center environment.
• Flexibility to work shifts, including nights and weekends, from the Dubai office.
• Strong interpersonal skills and technical proficiency.

Nice to have

• Prior experience working in a call center.
• Proficiency in Arabic.

Culture & Benefits

• Competitive monthly salary with additional quarterly KPI-based bonuses.
• Private medical insurance.
• Best-in-class equipment and a professional development stipend.
• Monthly credits towards hirify.global journeys.