SW Engineer - Developer Systems Reliability Engineering (AI-AIOps)

Location: Austin, Texas, United States; hybrid work with at least 3 days in the office. The role includes 5–10% travel and shift-based, on-call, weekend, and 24/7/365 support coverage.

Salary: $88,000–$136,900 USD per year, with possible bonus, equity, and sales incentive payments where applicable.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities.

What you will do

• Maintain platform SLAs and SLOs by improving operational processes, standardization, and automation.
• Own observability, monitoring, alerting, dashboards, telemetry, SLIs, and operational workflows across IaaS, PaaS, and container environments.
• Deliver automation and AI-AIOps initiatives to reduce toil, improve reliability, and accelerate incident response.
• Partner with development teams on release and service transition reviews, defining monitoring, runbooks, incident response, capacity, and production-readiness requirements.
• Collaborate with infrastructure and operations teams to maintain and enhance the hirify.global Cloud Platform.
• Analyze recurring technical issues, identify patterns, and support internal stakeholders across complex platform challenges.

Requirements

• Bachelor’s degree or at least 3 years of relevant work experience.
• At least 2 years of experience in a Platform, SRE, or Production Engineering group supporting high-availability platforms or applications.
• Experience with CI/CD tools such as Jenkins, GitHub, Bitbucket, ArgoCD, Artifactory, Azure DevOps, or similar.
• Experience with observability tools such as Grafana, Prometheus, Splunk, Datadog, New Relic, Dynatrace, or Sentry.
• Experience supporting relational and non-relational databases, Linux or Windows systems, distributed computing, and container infrastructure.
• Beginner-level programming or scripting in at least three relevant technologies, including Python, Java, Go, PowerShell, JavaScript, Terraform, Ansible, Helm, Chef, or CloudFormation.

Nice to have

• Experience applying Claude, ChatGPT, GitHub Copilot, or similar AI-enabled tools to automation, observability, incident response, or operational workflows.
• Experience with YAML, JSON, HTML, XML, virtualization, and container-first transformation.
• Experience managing distributed container platforms, including deployment and release management, provisioning, capacity management, and workload management.

Culture & Benefits

• Hands-on work supporting a large-scale cloud platform used by internal engineering stakeholders.
• Medical, dental, and vision insurance.
• 401(k), FSA/HSA, life insurance, paid time off, and wellness program.
• Work hours vary according to department needs.