QA Generalist (SaaS)

TL;DR

QA Generalist (SaaS): Ensuring the reliability of a SaaS platform through manual and functional testing, test documentation, defect management, and customer support ticket triage with an accent on product quality, cross-functional collaboration, and AI-enabled workflow improvement. Focus on designing reusable regression coverage, reproducing complex customer issues, improving QA processes, and building toward test automation.

Location: Fully remote from anywhere in Europe, with access to European hubs and coworking spaces worldwide.

Company

hirify.global is a European influencer marketing software company providing Big Data, AI, and Machine Learning tools for managing and measuring campaigns with Key Opinion Leaders.

What you will do

• Perform manual, exploratory, and functional testing of new features and releases, including usability and visual consistency checks.
• Write, maintain, and organize reusable test cases, test plans, regression coverage, and release checklists.
• Triage customer support tickets by reproducing issues, assessing severity, and routing actionable reports through Jira.
• Document defects, track their lifecycle, and communicate status across Support, Product, and Engineering.
• Improve Definition of Done criteria and QA processes while identifying opportunities to use AI tools effectively.
• Collaborate with the QA Automation Engineer and gradually gain exposure to automated test suites.

Requirements

• 2–4 years of experience in manual or functional QA within a SaaS or software environment.
• Strong knowledge of QA methodologies, test case design, and bug reporting and tracking.
• Experience triaging and prioritizing customer support tickets and translating issues into clear technical reports.
• Hands-on experience with a helpdesk or support tool such as Zendesk or Intercom and an issue tracker such as Jira.
• Comfort with Scrum or Kanban and participation in sprint planning and backlog grooming.
• Fluent English required, with the ability to communicate technical concepts to technical and non-technical colleagues.

Nice to have

• Basic scripting or automation knowledge, such as JavaScript or TypeScript.
• Experience with Postman or similar testing tools.
• Interest in developing toward more automation-focused QA work.

Culture & Benefits

• Full remote flexibility with European hubs and access to more than 400 coworking spaces worldwide.
• Monthly and quarterly in-person team-building events.
• Market-aligned compensation independent of location.
• Continuous training and career development support.
• Stability and resources of a profitable technology group combined with scale-up agility.

Hiring process

• Introductory call with the VP Product.
• Peer interview with Product, QA, and Engineering.
• Case study, final interview with the CEO, and reference checks.