Medical Information Specialist (French & English)

TL;DR

Medical Information Specialist (French & English): Delivering medical information and translation services for healthcare professionals, patients, and pharmaceutical clients with an accent on drug information, adverse event intake, product quality complaints, and medical writing. Focus on evaluating medical literature, preparing accurate safety narratives and custom responses, and coordinating regulatory and quality-related processes.

Location: Home-office based or European hub office, ideally in Poland, Ireland, the UK, Italy, Portugal, Germany, or Spain. Applicants must be legally eligible to work in the European Union or the UK. Working hours are 8:00–18:00 CET, Monday to Friday; occasional bank holiday coverage and up to 10% travel may be required.

Company

hirify.global provides commercialization services, medical communications, and other solutions for the life sciences industry, supporting pharmaceutical and biotechnology clients and the patients they serve.

What you will do

• Translate medical and pharmaceutical documents between English and French and deliver responses by phone or in writing.
• Triage and respond to drug information inquiries from healthcare professionals, patients, and consumers.
• Identify adverse events and product complaints, collect the required information, and prepare compliant initial reports.
• Write adverse event narratives, product complaint documentation, and custom medical inquiry responses.
• Research medical literature and prepare evidence-based information for written dissemination.
• Coordinate with Quality Assurance, Regulatory Affairs, and other teams on complaint handling and related projects.

Requirements

• Degree in life sciences, healthcare, pharmacy, or an equivalent field.
• Strong clinical background with excellent verbal and written communication skills.
• English at C1 level and native-level French are required.
• Strong translation and medical writing skills.
• Ability to assess adverse event and product complaint information accurately and follow regulatory and client procedures.
• Computer proficiency with Microsoft Word, Excel, medical information management systems, and safety databases.

Nice to have

• PharmD, MPharm, BSc, or MSc in Pharmacy.
• Experience in a call center, medical information, pharmaceutical industry, or clinical environment.
• Experience with medical writing, safety databases, or medical information management systems.

Culture & Benefits

• Home-office or European hub office work arrangement.
• European working hours with a day off in lieu for required bank holiday work.
• Opportunities to contribute to process improvement, system development, market research, sales training, and field liaison projects.
• Inclusive environment focused on patient outcomes, client service, accountability, diversity, innovation, and professional development.
• Generally limited travel, with up to 10% travel when required.