CRM & Revenue Operations Manager (HubSpot)

TL;DR

CRM & Revenue Operations Manager (HubSpot): Optimising and continuously improving HubSpot across multiple product pipelines with an accent on CRM governance, data quality, reporting and workflow automation. Focus on leading complex cross-functional CRM projects, translating business problems into scalable solutions, and using analytics and AI-enabled tools to improve revenue performance and operational efficiency.

Location: Hybrid role based in the London office, UK

Company

hirify.global is a UK fintech focused on serving established small and medium-sized businesses through business banking products.

What you will do

• Lead CRM initiatives from discovery through implementation, adoption and post-launch review.
• Manage multiple projects, delivery roadmaps, requirements, documentation and stakeholder updates.
• Use CRM data to identify pipeline issues, adoption gaps, data quality risks and optimisation opportunities.
• Own key HubSpot areas including objects, properties, pipelines, lifecycle stages, workflows, permissions, reporting and integrations.
• Improve CRM processes, automation and handoffs while maintaining appropriate governance, security and compliance controls.
• Collaborate with Product, Sales, Marketing, Operations, Data, Risk, Compliance and Technology teams.

Requirements

• Proven experience leading CRM, Revenue Operations, Sales Operations, Commercial Operations or business transformation projects in a complex organisation.
• Strong project management, analytical problem-solving and stakeholder management skills.
• Hands-on experience with HubSpot or a similar CRM platform for workflows, reporting, pipeline management and operational processes.
• Strong understanding of CRM data quality, reporting definitions, pipeline management and user adoption.
• Ability to challenge requirements constructively, manage trade-offs and bring structure to ambiguous cross-functional problems.
• Excellent communication and documentation skills, including the ability to turn complex issues into clear recommendations.

Nice to have

• Experience using AI tools responsibly for analysis, documentation, workflow design, knowledge management and communication.

Culture & Benefits

• Flexible and hybrid working arrangements.
• Full onboarding support and continued development opportunities.
• Pension contributions and a discretionary bonus scheme.
• Private health cover and life assurance.
• Family-friendly policies, including enhanced maternity and paternity leave.
• Regular social activities and a diverse, inclusive working environment.