IT Support Analyst (Edwards Vacuum) Atlas Copco

TL;DR

IT Support Analyst (Edwards Vacuum) hirify.global (Microsoft infrastructure/onsite support): Maintaining and delivering second-line IT services for a new manufacturing site with an accent on endpoint management, ITSM operations, and local infrastructure support. Focus on deploying and maintaining devices through Intune, SCCM, and Autopilot, resolving complex site connectivity issues, and coordinating service delivery across multiple locations.

Location: On-site in Buffalo, New York, with support for the Genesee site in Basom and occasional travel to other NASA locations. Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Salary: $33.78–$42.23 per hour, approximately $5,856–$7,321 per month.

Company

Edwards is a global provider of vacuum and abatement systems and operates as part of the hirify.global Group.

What you will do

• Deliver second-line support for Windows devices, Office 365, printers, scanners, mobile devices, kiosks, and desktop applications.
• Resolve incidents and service requests escalated from the global Service Desk in accordance with ITIL processes.
• Manage the device lifecycle, including procurement, imaging, deployment, patching, and decommissioning with Intune, SCCM, and Autopilot.
• Support local servers, applications, LAN/WAN, Wi-Fi, telephony, telecommunications, and site connectivity in coordination with infrastructure teams.
• Maintain asset inventory and CMDB records using ServiceNow and Power BI, and coordinate backup tape handling and disaster recovery procedures.
• Participate in site upgrades, system rollouts, acquisitions, documentation, VIP support, and endpoint security initiatives.

Requirements

• At least 2 years of second-line or desktop IT support experience in a multi-site or regional organization.
• Experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting.
• Experience with ServiceNow or another ITSM platform, including incident, request, asset, and change management.
• Experience with Intune, SCCM, and Autopilot, plus familiarity with Active Directory and Azure AD.
• Understanding of TCP/IP, DHCP, the OSI model, Wi-Fi access, cabling standards, and ITIL-based practices.
• U.S. work authorization for any employer is required; sponsorship or transfer of employment visas is unavailable.

Nice to have

• CompTIA A+ or ITIL Foundation certification.
• Experience with Infoblox, Nexthink, Power BI, VIP support, scanner guns, or kiosk environments.
• Knowledge of U.S. data protection, cybersecurity awareness, and audit requirements.

Culture & Benefits

• Medical, dental, vision, life, disability, and AD&D insurance.
• 401(k) with company match, paid vacation, sick time, and floating holidays.
• Annual variable compensation bonus, tuition reimbursement, parental leave, and training and development.
• Global internal career opportunities within the hirify.global Group.
• Collaborative environment with opportunities to contribute ideas and grow through challenging work.