Field Service Engineer

TL;DR

Field Service Engineer (Mechanical and Electrical Systems): Delivering on-site and remote technical support for customer equipment with an accent on repairs, preventive maintenance, warranty evaluation, and equipment performance. Focus on diagnosing complex industrial issues, testing upgraded components, creating service documentation, training customers and distributors, and mentoring junior engineers.

Location: On-site at the customer center in Chonan-si, Chungcheongnam-do, South Korea, with extensive travel throughout the assigned service area.

Company

The role is part of hirify.global’s Customer Center Service organization, supporting the reliable and safe operation of customer equipment.

What you will do

• Provide prompt technical support remotely and on-site to minimize downtime and maintain equipment performance.
• Evaluate warranty cases and coordinate with product teams to validate claims and resolve customer concerns.
• Test and monitor new or upgraded components, documenting findings for product improvement.
• Develop solutions for complex local technical issues and maintain detailed technical service documentation.
• Train customers and distributors in the correct operation and maintenance of equipment and consumables.
• Mentor junior engineers and identify qualified service or equipment sales opportunities during customer visits.

Requirements

• Technical degree or equivalent engineering education.
• Strong expertise in mechanical and electrical systems.
• Hands-on experience in an industrial, customer-facing service environment.
• Strong customer service, communication, troubleshooting, and continuous learning skills.
• Flexibility and readiness to travel extensively within the assigned service area.
• English communication proficiency and a valid driving license are valuable assets.

Culture & Benefits

• Continuous development of technical skills through practical, curiosity-driven learning.
• Collaboration with a diverse service team and internal product groups.
• Firsthand exposure to real-world technology applications and complex on-site problem-solving.
• Long-term career progression with encouragement to innovate and take ownership.

Hiring process

• Interviews are included in the selection process.
• Skills assessments may be used to evaluate suitability for the role.
• The process is designed to support mutual understanding of the role and potential growth opportunities.