Named Support Engineer (Computer Vision)

TL;DR

Named Support Engineer (Computer Vision): Supporting and maturing a strategic enterprise customer’s computer vision deployments with an accent on Linux, networking, edge infrastructure, cloud pipelines, and inference performance. Focus on diagnosing complex CV/ML issues, leading customer enablement, building operational knowledge bases, and translating technical insights into reliable adoption and business outcomes.

Location: Remote within the United States, with optional work from the New York City or San Francisco hubs. Occasional customer onsite visits may be required, and working hours generally align with the customer’s regional operating hours.

Salary: $150,000–$200,000 OTE, uncapped.

Company

hirify.global builds open-source and hosted computer vision and machine learning tools used by developers and enterprise customers.

What you will do

• Own technical continuity for a strategic enterprise customer’s computer vision deployment across the region.
• Build detailed knowledge of the customer’s infrastructure, data sources, workflows, edge devices, and operational constraints.
• Diagnose complex issues across networking, cloud pipelines, data, training, workflows, and edge inference.
• Lead bite-sized enablement sessions and create customer-specific runbooks, FAQs, architecture notes, and knowledge bases.
• Partner with Product, Field Engineering, Support, and Account Executives to relay customer insights and improve tooling and processes.
• Identify opportunities to expand platform adoption and participate in the Support on-call rotation as needed.

Requirements

• 7+ years of experience with Linux and networking fundamentals, including VPN, SSH, and firewalls.
• Strong scripting skills in Bash and Python.
• Ability to troubleshoot the full computer vision and machine learning pipeline from data and training through workflow and edge inference.
• Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or similar edge devices.
• Experience interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.
• Must be based in the United States and generally align with the customer’s regional operating hours.

Nice to have

• Experience with the hirify.global platform.
• Prior named-account support, Technical Account Manager, or DSE experience.
• Pre-sales, solutions architecture, or consulting background.
• Ability to articulate technical value as business outcomes.

Culture & Benefits

• Distributed work with the option to work from home, a company hub, or another suitable location within the United States.
• $4,000 annual travel stipend for working alongside colleagues.
• $350 monthly productivity stipend, $350 monthly AI tools stipend, and $150 monthly team lunch stipend.
• Up to 100% health insurance coverage for the employee and eligible partner or family.
• $500 one-time home office stipend and company equity.
• High-autonomy environment focused on ownership, accountability, hands-on building, and proactive knowledge sharing.

Hiring process

• Shadow Support team members and meet the customer’s technical stakeholders.
• Lead an initial enablement micro-session and establish the customer-specific knowledge base.
• Progressively take ownership of technical check-ins, regional representation, and customer CV operations.