Developer Support Engineer (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Developer Support Engineer (AI): Troubleshooting API and SDK issues for an agent observability platform with an accent on developer experience and technical problem solving. Focus on diagnosing complex LLM-powered application bugs and improving product reliability through codebase contributions.
Location: Remote based in Singapore
Compensation: SGD 140K – 190K + Equity
Company
is an agent observability platform that provides teams with the visibility and tools to understand and improve how LLM-powered agents behave in production.
What you will do
- Diagnose and resolve API and SDK use issues within customers' Python or TypeScript codebases.
- Reproduce customer-reported bugs, identify root causes, and collaborate with Engineering to ship fixes.
- Manage technical support communications via Slack and email to build trust with developers.
- Write and maintain knowledge base documentation to unblock future users.
- Contribute to internal tooling and production code to enhance the developer experience.
- Relay customer feedback to Product and Engineering to help shape the roadmap.
Requirements
- Experience in developer-facing technical roles such as Software Engineer, Customer Engineer, or Technical Account Manager.
- Proficiency in writing, debugging, and reasoning through Python and/or TypeScript code.
- Ability to quickly learn and navigate APIs, SDKs, and developer tools.
- Must be based in Singapore.
- Strong technical communication skills and empathy for developer challenges.
Nice to have
- Experience with ML infrastructure, observability platforms, or developer tools.
- Familiarity with LLM APIs from providers like OpenAI or Anthropic.
- Knowledge of prompt engineering, evaluation metrics, or working with large datasets.
- Experience with containerized environments, Terraform, or Kubernetes.
- History of submitting PRs to production backend services or SDKs.
Culture & Benefits
- Medical, dental, and vision insurance.
- Daily lunch, snacks, and beverages provided.
- Flexible time off policy.
- Competitive salary and equity packages.
- Stipends for Wifi and cellphone.
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