Content Strategist III (Travel)

TL;DR

Content Strategist III (Travel): Developing and maintaining help and enablement content for supply partners with an accent on scalability, findability, and user-centered frameworks. Focus on reducing partner friction through data-driven content audits, taxonomy design, and cross-functional collaboration with Product and Marketing teams.

Location: Chicago, IL, USA

Salary: $128,000 – $179,500

Company

Global travel company connecting travelers, partners, and advertisers through its consumer brands and B2B network.

What you will do

• Author, audit, and maintain clear, actionable help and enablement content for supply partners across self-service platforms.
• Develop content strategy frameworks and taxonomies to make content scalable, findable, and reusable.
• Use data analysis, content audits, and partner feedback to identify high-impact opportunities and measure content tests.
• Collaborate with Product, Marketing, and Operations to translate product changes and policy updates into effective content.
• Maintain consistent voice, tone, and structure across the partner-facing content portfolio.
• Communicate content strategy rationale to stakeholders using storytelling and facilitation skills.

Requirements

• Must be based in Chicago, IL, USA.
• 5+ years of professional experience in content strategy, UX writing, technical writing, or knowledge management.
• Demonstrated experience authoring content for digital self-service environments like help centers or knowledge bases.
• Proficiency in using data, content audits, and analytics to inform content decisions and evaluate performance.
• Bachelor's degree in Communications, English, Journalism, Information Systems, or equivalent professional experience.

Nice to have

• Experience developing content frameworks, taxonomies, or information architecture.
• Familiarity with CMS tools such as Salesforce Knowledge, AEM, Zendesk, or SharePoint.
• Experience working with supply-side or partner-facing products in a marketplace environment.
• Ability to identify opportunities for content automation or AI-ready content structures.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off and Employee Assistance Program.
• Wellness and travel reimbursement.
• Travel discounts and International Airlines Travel Agent Network (IATAN) membership.