Scaled Customer Success Manager (CRM)

TL;DR

Scaled Customer Success Manager (CRM): Designing and executing scalable customer success programs to drive adoption, retention, and growth with an accent on one-to-many engagement models. Focus on building repeatable processes, automations, and educational programs to deliver an exceptional customer experience at scale.

Location: Hybrid in San Francisco

Salary: $125K – $165K

Company

hirify.global is a next-generation CRM built for the AI era, designed to help ambitious GTM teams automate at scale and deeply understand their customers.

What you will do

• Design and execute scalable customer success programs that drive adoption, retention, renewals, and expansion.
• Develop one-to-many initiatives such as webinars, office hours, and CRM clinics.
• Analyze customer data and product insights to identify health metrics, risks, and growth opportunities.
• Create automations and workflows to improve customer outcomes and overall team efficiency.
• Collaborate with Product, Engineering, RevOps, and Marketing teams to continuously enhance the customer experience.

Requirements

• 5+ years of professional experience, including 3+ years in Customer Success or Account Management.
• Proven track record of coaching customers on how to maximize value from complex software products.
• Success in building scalable customer success programs while maintaining strong relationships.
• Data-driven approach to identifying customer needs and prioritizing work.
• Experience working at an early- or growth-stage startup.
• A builder mindset with a drive to create repeatable solutions and scalable processes.

Culture & Benefits

• Opportunity to work at a high-growth startup backed by top-tier investors like GV and Redpoint.
• Collaborative environment for "builders" who thrive on complex technical challenges.
• Competitive compensation package including equity.
• Culture focused on craft, sharp judgement, and exceptional execution.

Hiring process

• Introductory phone call with the Talent team.
• Interview with the hiring manager and a case study session.
• Panel interviews with relevant stakeholders.
• Closing conversation with the CEO.