Customer Success Engineer (AI)

TL;DR

Customer Success Engineer (AI): Managing the technical health of accounts and building integrations for an AI-powered web-to-data API with an accent on adoption, retention, and expansion. Focus on diagnosing pipeline breaks, building POCs, and translating technical wins into business value.

Location: Hybrid in San Francisco, CA (on-site required). Must be legally authorized to work in the United States; no visa sponsorship available.

Compensation: $180,000 – $240,000 OTE + Equity

Company

hirify.global is an AI infrastructure startup that provides an API to convert any URL into clean, LLM-ready markdown or structured data.

What you will do

• Own the technical health of assigned accounts to ensure success and prevent churn.
• Build integrations and solve complex technical problems using real customer data.
• Run technical discovery to diagnose whether extraction failures are due to usage, bugs, or product gaps.
• Partner with the revenue team to convert technical wins into account adoption and expansion.
• Act as the primary technical voice for accounts throughout their entire lifecycle.
• Collaborate with product and engineering teams to feed back insights from the field.

Requirements

• 3+ years of experience in a customer-facing technical role (e.g., Customer Success, Solutions, or Forward-Deployed Engineering).
• Technical proficiency to read code, use APIs, and build functional POCs or integrations.
• Proven track record of driving account growth through technical contributions.
• Ability to distinguish between user error, product bugs, and genuine product gaps.
• Skill in translating deep technical details into business value for diverse audiences.
• Must be based in or able to work hybrid in San Francisco, CA.

Culture & Benefits

• Competitive salary and equity ownership in a fast-growing AI startup.
• Generous PTO (15 days mandatory, flexible beyond 24 days) and 12 weeks paid parental leave.
• Wellness stipend ($100/month) and professional development budget ($1000/year).
• Full medical, dental, and vision coverage (100% for employees).
• 401(k) plan and comprehensive life and disability insurance.
• SF HQ perks including snacks, team lunches, and e-bike transportation.

Hiring process

• Application review followed by an introductory chat.
• Technical and Customer Scenario Interview focusing on technical depth and growth instincts.
• Founder Chat regarding culture, pace, and ownership.
• Paid Work Trial (1-2 weeks) to solve a real-world scoped customer scenario.