Consumer Collections Supervisor (Finance)

TL;DR

Consumer Collections Supervisor (Finance): Leading a team of debt collectors to optimize recovery rates while ensuring strict regulatory compliance with an accent on performance coaching and quality assurance. Focus on managing sensitive accounts and maintaining audit-ready documentation under FDCPA and TCPA regulations.

Location: Itasca, IL

Salary: $55,000 per year plus quarterly bonus

Company

hirify.global, a subsidiary of ARMStrong Insurance Services, is a leading provider of debt recovery and specialized financial solutions for B2B and consumer clients.

What you will do

• Supervise, coach, and develop a team of 10–15 collectors to meet performance metrics.
• Monitor KPIs including call volume, contact rates, payment promises, and recovery rates.
• Ensure strict adherence to FDCPA, TCPA, Regulation F, and state laws.
• Manage sensitive accounts, including bankruptcy and attorney-represented cases.
• Oversee multiple client portfolios and enforce client-specific collection guidelines.
• Prepare regular performance reports and support compliance audits.

Requirements

• Location: Must be based in or able to work onsite in Itasca, IL
• 3–5+ years of consumer collections experience.
• 2+ years specifically in third-party/agency collections.
• 1–2+ years in a lead, senior collector, or supervisory role.
• Strong working knowledge of FDCPA, TCPA, Regulation F, and FCRA.
• Proficiency in Excel and client reporting formats.

Nice to have

• Bilingual proficiency in Spanish and English.

Culture & Benefits

• Comprehensive health, dental, vision, life, and disability coverage.
• 401(k) retirement plan with company matching and immediate vesting.
• Generous paid time off policy (18 days) and 9 paid holidays.
• Quarterly bonus opportunities.