обновлено 4 дня назад
Delivery Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Delivery Manager (IT Services/AIOps): Leading delivery teams and reliable IT services for customer accounts with an accent on incident, problem, change, and service management. Focus on coordinating field engineers, technicians, administrators, SREs, and delivery partners while applying AIOps, automation, and root cause analysis to resolve operational issues.
Location: Bilbao, Vizcaya, Spain
Company
operates and modernizes mission-critical technology systems and IT services for major businesses worldwide.
What you will do
- Lead delivery teams in providing reliable, high-quality IT services within customer contracts.
- Build customer relationships and align service solutions with evolving business needs.
- Provide technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel.
- Lead incident, problem, change, escalation, and root cause management.
- Collaborate with Delivery Partners, Architects, and SREs to design, deploy, and maintain reliable and available systems.
- Support service innovation through AIOps knowledge, automation, and customer-focused improvements.
Requirements
- 5+ years of experience leading delivery teams and quality services for customers.
- Knowledge of managed platforms, IT services, technology vendors, and competencies.
- Experience leading incident, problem, and change management, including root cause analysis.
- Ability to partner with Delivery Partners and SREs to achieve positive customer outcomes.
- Hands-on AIOps knowledge and an automation- and innovation-oriented mindset.
- Strong customer communication and resource management skills.
Nice to have
- Bachelor's degree.
- Six Sigma, PMP, and/or ITIL certifications.
Culture & Benefits
- Full-time role in a dynamic, hybrid-friendly company culture.
- Be Well programs supporting financial, mental, physical, and social health.
- Career development through personalized goals, continuous feedback, coaching, and hands-on experience.
- Learning opportunities and certifications from Microsoft, Google, and Amazon.
- Inclusive culture focused on belonging, empathy, learning, and shared success.
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