Senior Creative Operations Lead (Brand)

TL;DR

Senior Creative Operations Lead (Brand): Designing and evolving operational systems for high-quality creative output across campaigns, content, and events with an accent on process optimization, capacity planning, and financial stewardship. Focus on building scalable playbooks, implementing AI-assisted workflows, and driving cross-functional alignment to ensure creative excellence at scale.

Location: Must be based in the United States (Austin)

Salary: $110,000–$202,000/year (including OTE)

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized, AI-powered customer experiences across all touchpoints.

What you will do

• Own and evolve the end-to-end creative operations model from intake through launch.
• Partner with creative leadership to forecast workload, capacity, and resourcing needs.
• Optimize Asana workflows, templates, and reporting to improve speed and visibility.
• Drive cross-Marketing alignment on operating models and ways of working.
• Oversee creative budgets, vendor spend, and procurement in partnership with Finance.
• Implement automation and AI-assisted workflows to enhance team sustainability and output quality.

Requirements

• 8–10+ years of experience in creative project management, creative operations, or production management.
• Proven experience leading operations for in-house creative or brand teams.
• Deep fluency in creative workflows across brand, campaigns, video, motion, and events.
• Ability to influence without authority and act as a trusted partner to leadership.
• Must be authorized to work in the United States.
• Experience thriving in fast-paced, high-growth environments.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability insurance.
• Flexible paid time off and retirement plans with company matching.
• Equity grants of restricted stock (RSUs).
• Professional development support including learning platforms and a yearly stipend.
• Hybrid work environment designed to foster community and innovation.
• Family services including fertility benefits and equal paid parental leave.