Technical Customer Support Engineer Tier 3 (AI)

TL;DR

Technical Customer Support Engineer Tier 3 (AI/IoT): Resolving complex software, infrastructure, and system integration issues for AI-powered vehicle inspection platforms with an accent on root-cause analysis and distributed systems. Focus on diagnosing containerized environments, automating system monitoring with scripting, and driving scalable solutions through cross-functional collaboration with Engineering and DevOps.

Location: Teaneck, NJ

Salary: $90,000 – $110,000

Company

hirify.global provides AI-powered vehicle inspection systems combining computer vision and machine learning to redefine vehicle safety and reliability on a global scale.

What you will do

• Serve as the final escalation point for Tier 2 engineers and CSMs to resolve critical system incidents.
• Perform advanced root-cause analysis (RCA) across Linux, Docker/Kubernetes, and AWS/GCP platforms.
• Collaborate with Product, R&D, and DevOps to replicate bugs and test software patches.
• Develop custom Python and Bash scripts to automate repetitive tasks and monitoring.
• Analyze network traffic and log files to identify bottlenecks in data pipelines and IoT hardware.
• Create technical SOPs and mentor Tier 1/2 agents to improve first-touch resolution rates.

Requirements

• 3+ years of experience in Tier 3 Technical Support, Systems Engineering, DevOps, or SRE.
• Deep proficiency with Linux environments and advanced command-line troubleshooting.
• Extensive experience managing and troubleshooting Docker and Kubernetes.
• Strong understanding of advanced networking concepts (TCP/IP, HTTP, DNS, DHCP, routing, firewalls, and load balancers).
• Proficiency in Bash and Python for system automation and log analysis.
• Operational experience with major cloud platforms (AWS, Azure, or GCP).

Nice to have

• Experience with Jenkins and Helm (Infrastructure as Code).
• Background in machine vision or AI-driven SaaS platforms.
• Experience working in a startup or Automotive Technology environment.
• Ability to translate technical product capabilities into business outcomes.

Culture & Benefits

• Competitive Medical, Dental, and Vision insurance.
• Company 401k Match.
• 20 PTO days and company-paid holidays.
• Opportunities for career growth as the company scales across the US.