Technical Support Engineer (Web3)

TL;DR

Technical Support Engineer (Web3): Providing frontline technical assistance for a high-stakes digital asset platform with an accent on troubleshooting complex issues and ensuring customer success. Focus on managing real-time inquiries, collaborating with internal teams during critical incidents, and maintaining high standards of service for global financial institutions.

Location: Must be based in the US and available to work US-Pacific hours

Salary: $96,000–$126,000

Company

hirify.global provides a secure platform and network for financial institutions and brands to manage digital assets and blockchain operations.

What you will do

• Act as the primary point of contact for customers, resolving technical issues with empathy and precision.
• Provide real-time support via Slack and other communication channels.
• Collaborate with the Senior Support Team to escalate and resolve complex platform issues.
• Identify recurring technical problems and contribute to process improvements.
• Maintain detailed case documentation and communicate effectively during critical incidents.
• Adhere to established support policies while proactively enhancing the customer experience.

Requirements

• Must be based in the US and available to work US-Pacific hours
• Must be available to work a fixed Wednesday through Sunday schedule
• 1–2 years of experience in a customer support or similar technical role.
• Strong troubleshooting skills and the ability to work effectively under pressure.
• Exceptional written and verbal communication skills.
• Customer-first mindset with a commitment to continuous learning.

Nice to have

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Experience supporting SaaS solutions or working in financial services.
• Familiarity with databases, scripting languages like Python or JavaScript, and monitoring tools like Grafana or Kibana.
• Understanding of blockchain technologies and cryptographic principles.

Culture & Benefits

• Competitive base salary with potential for target bonuses and equity grants.
• Comprehensive benefits package.
• Opportunity to work on transformational technology in the digital asset space.
• Collaborative team environment focused on professional growth and customer success.