Retention Manager

TL;DR

Retention Manager (Customer Success): Managing the entire renewal lifecycle and reducing churn for a fitness-focused membership platform with an accent on data-driven decision-making and system optimization. Focus on building proactive renewal processes, analyzing churn trends, and driving revenue through increased client lifetime value.

Location: Must be based in the United States

Compensation: $85,000–$110,000 OTE (Base: $70,000–$85,000 + performance bonuses)

Company

hirify.global is a fitness-focused company dedicated to helping women regain personal power through personalized macronutrient plans, workout programming, and a supportive online community.

What you will do

• Own the entire renewal lifecycle, from identification to outcome, ensuring no eligible client reaches their renewal date without a clear plan.
• Proactively identify churn risks and collaborate with coaching teams to solve problems before they lead to cancellations.
• Refine and lead retention conversations, including messaging, objection handling, and value reinforcement.
• Manage key metrics such as renewal rates, churn trends, and forecast accuracy to drive recurring revenue.
• Identify and nurture growth opportunities for VIP clients ready for the next stage of their transformation journey.
• Build and improve retention systems, including HubSpot workflows and automated reporting processes.

Requirements

• Must be based in the United States
• Proven experience in Customer Success, Account Management, Retention, or Lifecycle Marketing.
• Strong analytical skills with the ability to identify patterns and opportunities in data.
• Experience in systems thinking and process improvement.
• Excellent communication skills for interacting with clients and internal teams.
• High level of organization and ownership over tasks and outcomes.

Nice to have

• Experience managing subscription or membership renewals.
• Proficiency with HubSpot or similar CRM platforms.
• Background in reducing churn within coaching, SaaS, or fitness industries.
• Experience building retention playbooks or lifecycle processes.

Culture & Benefits

• Opportunity to directly impact business growth through performance-based incentives.
• Work within a mission-driven team focused on empowering women.
• Collaborative environment that values personal growth and dedication.
• Remote-first work arrangement.