Manager, Customer Success (Healthtech)

TL;DR

Manager, Customer Success (Healthtech): Leading a team of CSMs while managing a portfolio of complex enterprise accounts to drive retention and expansion in the post-acute care market. Focus on mentoring developing team members, refining operational playbooks, and ensuring consistent account health across the organization.

Location: Must be based in the U.S. and authorized to work without sponsorship

Salary: $100,000–$150,000 Base + Commission

Company

hirify.global is a leading digital ordering platform for medical equipment and supplies, connecting health systems and suppliers to improve patient care.

What you will do

• Manage and mentor a team of up to 5 CSMs, providing coaching on account strategy and escalation handling.
• Carry a focused portfolio of high-value, complex accounts, leading EBRs and driving renewal outcomes.
• Partner with the VP of Customer Success to translate team goals into executable operational plans.
• Develop and maintain core CS playbooks, including onboarding, renewal, and expansion workflows.
• Identify skill gaps within the team and contribute to hiring and onboarding processes.
• Collaborate cross-functionally with Sales, Product, and Support to ensure seamless customer handoffs.

Requirements

• 5+ years of experience in Customer Success with a track record of managing enterprise-level accounts.
• 3+ years of management experience.
• Deep knowledge of the HME, DME, or home health industry.
• Must be legally authorized to work in the United States (no visa sponsorship).
• Proficiency with HubSpot or similar CRM and CS tooling.
• Strong commercial instincts and ability to drive retention and expansion.

Nice to have

• Experience at a SaaS company serving the post-acute or home health market.
• Familiarity with CS platforms like Gainsight, ChurnZero, or Totango.
• Experience scaling a CS function in a growth-stage company.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with employer HSA contributions.
• 401(k) retirement plan and equity incentive plan.
• Remote-first culture with stipends for home office, wellness, and internet.
• Flexible vacation policy plus Summer Fridays.
• Annual company-wide bonus opportunity up to 15%.
• Annual learning and development stipend.