Technical Support Engineer (Telecom)

TL;DR

Technical Support Engineer (Telecom): Serving as the technical anchor for support operations by resolving complex connectivity and API failures with an accent on network troubleshooting and API debugging. Focus on acting as the primary escalation point for Tier 1 support and translating technical root causes into platform improvements.

Location: Hybrid; must be based near one of the company hubs in the US or Europe

Salary: €70,000 - 100,000

Company

hirify.global is building an operating system for mobile services that enables tech companies to embed global connectivity into their products effortlessly.

What you will do

• Investigate and resolve complex provisioning and API failures to prevent recurrence.
• Diagnose network-related incidents, including SIM activations and outages.
• Mentor and unblock Tier 1 support teams on escalated technical tickets.
• Create technical documentation and clear customer communications based on technical findings.
• Collaborate with Engineering to champion bug fixes and feature enhancements for the hirify.global API and dashboard.

Requirements

• Proficiency with API debugging tools like Postman.
• Strong grasp of core technical concepts including REST, Webhooks, and request tracing.
• Ability to investigate ambiguity and solve problems in a fast-changing environment.
• Strong communication skills to translate complex technical concepts for customers.
• Must be available for regular in-person collaboration at one of the company hubs.

Culture & Benefits

• Competitive compensation and stock options.
• Stipends for home office and work setup.
• Dedicated budget for learning and professional development.
• Free phone and international data plan.
• Bi-annual company off-sites (hirify.global Republic) and regular team workshops.