Customer Happiness Team Member

TL;DR

Customer Happiness Team Member: Providing personalized, human-first support for a purpose-led eco-friendly household essentials brand with an accent on empathy, subscription management, and multi-channel communication. Focus on resolving complex customer issues, advocating for user experience, and maintaining high service standards during high-volume periods.

Location: Must be based in the Philippines

Salary: ₱280 per hour (approx. 80 hours/month)

Company

A certified B Corp household essentials business that donates 50% of profits to improve global access to clean water and sanitation.

What you will do

• Deliver personalized, empathetic support via email and social media DMs.
• Manage subscription queries, delivery updates, and product-related issues.
• Identify and report recurring product or system roadblocks to leadership.
• Collaborate with the global team using tools like Slack and Monday.com.
• Maintain high-quality resolutions while ensuring customer loyalty.

Requirements

• Must be based in the Philippines
• Weekend and holiday availability is mandatory
• Ability to work full 8-hour days during peak periods (October and December/January)
• Strong active listening and empathetic problem-solving skills.
• Ability to work 20–40 hours per week.

Culture & Benefits

• Opportunity to contribute to a global mission of clean water and sanitation.
• Flexible work environment with a purpose-driven team.
• Potential for transition into permanent freelance roles based on performance.
• Supportive culture with high employee pride and engagement.