Customer Support & Accounts Administrator

TL;DR

Customer Support & Accounts Administrator (Administration): Managing customer support tickets and serving as a liaison between Accounting, Operations, and Inventory units with an accent on ticketing systems and financial data entry. Focus on resolving complex customer issues, maintaining inventory logs, and ensuring accurate invoice processing.

Location: Remote

Company

hirify.global is a professional recruitment and staffing partner that matches skilled remote talent with global clients.

What you will do

• Respond to customer inquiries and support tickets via Zendesk, including package tracking and order status updates.
• Manage customer rewards and update loyalty points associated with customer referrals.
• Perform accounting administrative tasks, including missed invoice updates and basic account reconciliations.
• Support inventory tracking processes and update internal inventory logs.
• Maintain data integrity across all internal databases and platforms.
• Collaborate with internal teams to resolve complex customer and operational issues.

Requirements

• 2-3 years of experience in customer service or support, preferably using ticketing systems.
• Background in accounting administration, data entry, or invoice processing.
• Proven ability to work independently and manage time effectively during fixed remote hours.
• Proficiency in navigating and learning various software systems and databases quickly.
• Excellent written and verbal English communication skills with a professional, solution-oriented tone.
• High level of accuracy when handling financial records and inventory tracking.

Nice to have

• Direct, hands-on experience with Zendesk, Zenoti, Medvelle, and Spotify.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Part-time schedule (20 hours per week, Monday to Friday).