Technical Support Specialist (Payments)

TL;DR

Technical Support Specialist (Payments): Providing expert technical assistance for the CM Payments Platform and in-person payment terminals with an accent on troubleshooting API integrations, transaction issues, and hardware connectivity. Focus on standardizing support documentation, leveraging AI tools to resolve complex technical queries, and ensuring seamless payment experiences for diverse clients.

Location: Must be based in or able to work on-site in Amsterdam or Breda, Netherlands. Candidates must hold a permanent work and residence permit for the Netherlands.

Salary: €2,750 – €3,250

Company

A global platform connecting conversations, customer data, and payments with AI Agents to deliver personal customer journeys at scale.

What you will do

• Act as the primary point of contact for payment-related support queries via email and Teams.
• Analyze and resolve complex technical issues involving API integrations, payment terminals, and transaction failures.
• Manage replacement and repair requests for in-person payment terminals.
• Collaborate with Professional Services and development teams to escalate and resolve underlying platform issues.
• Utilize AI tools to streamline troubleshooting and document recurring issues to improve future support efficiency.
• Assist with occasional onboarding and implementation tasks for new customers.

Requirements

• Fluent in Dutch is a hard requirement.
• Technical background with a strong affinity for IT, systems, and troubleshooting logic.
• Completed HBO education in IT support/workplace management or MBO4 with equivalent experience.
• Must hold a permanent work and residence permit for the Netherlands.
• Must be available to work on-site in Breda or Amsterdam.
• Genuine curiosity and active experimentation with AI models to enhance productivity.

Nice to have

• Prior experience in a technical support role.
• Familiarity with payment gateway integrations.

Culture & Benefits

• Comprehensive onboarding program at the Breda headquarters.
• Pension plan and Employee Share Purchase Program.
• 25 vacation days with the option to purchase 10 additional days.
• Commuting allowance, Shuttle mobility card, and Lease-a-bike options.
• Daily healthy lunches and snacks.
• Access to CM Academy, Udemy courses, and various vitality programs including sports and stress prevention.

Hiring process

• Initial recruitment call.
• On-site office visit and team meeting.
• Interview with the founder/COO.
• Offer stage.