Technical Customer Support Specialist (MedTech)

Location: Amersfoort, Utrecht, Netherlands; on-site technical support and occasional travel within the European network may be required.

Salary: €53,500–€85,445 annual base pay.

Company

Johnson & Johnson MedTech develops healthcare and medical equipment solutions across Innovative Medicine and MedTech.

What you will do

• Provide on-site technical support, safety checks, preventive maintenance, repairs, and system enhancements for surgical equipment.
• Deliver, install, commission, and document J&J medical equipment according to Quality Management System standards.
• Maintain installed-base records, device history files, performance data, and warranty tracking.
• Manage customer complaints, support product improvement, and ensure compliance with company procedures.
• Support service contract sales, oversee tools and test equipment, and manage critical customer situations and key accounts.
• Handle trade-in and de-installation programs, recycling activities, local requirements, and international technical meetings.

Requirements

• Associate degree in medical electronics, post-secondary technical training, or equivalent education.
• Approximately one year of service experience, ideally in the medical industry.
• Technical understanding and hands-on troubleshooting skills for medical-related equipment.
• Familiarity with ophthalmic or diagnostic equipment used in surgical environments is advantageous.
• Strong proficiency in the local language and good oral and written English are required.
• Ability to work independently, prioritize responsibilities, and apply sound judgment without direct supervisory duties.

Nice to have

• Experience with ophthalmic or diagnostic equipment used in surgical environments.
• Additional language skills.

Culture & Benefits

• Inclusive work environment focused on individual dignity, diversity, and merit.
• Annual bonus or sales commission opportunities, depending on pay grade and location.
• Vacation, parental, bereavement, caregiver, and volunteer leave.
• Well-being reimbursement and financial, physical, and mental health programs.
• Recognition awards and access to insurance plans subject to local eligibility and plan terms.

Hiring process

• Application and CV review.
• Short recruitment call for shortlisted candidates.
• Country-specific checks before starting the role.