Field Training Specialist (Commercial Laundry)

TL;DR

Field Training Specialist (Commercial Laundry): Providing expert technical support and hands-on training for commercial laundry equipment with an accent on product operation, maintenance, and troubleshooting. Focus on building strong customer relationships, delivering effective training sessions, and collaborating with factory teams to improve machine performance through field testing.

Location: Must be based in the United States (Lincolnshire, IL preferred). Role involves approximately 50% travel for onsite customer support and training.

Salary: $73,000 – $77,000 USD

Company

A global leader in technology and home appliance solutions dedicated to creating innovative products for a better life.

What you will do

• Train customer service teams on the operation, maintenance, and repair of commercial laundry equipment.
• Provide technical support via phone and onsite visits to resolve equipment issues.
• Gather and analyze customer feedback on machine performance to drive product improvements.
• Support field testing by installing and monitoring new products at customer sites.
• Collaborate with factory teams to track and resolve technical issues prior to product launches.
• Build and maintain strong professional relationships with customers and partners.

Requirements

• Strong understanding of commercial laundry systems, including troubleshooting and basic repair techniques.
• Ability to communicate complex technical information clearly to diverse audiences.
• Excellent interpersonal skills for client relationship management.
• Analytical mindset with the ability to solve complex problems under pressure.
• Must be authorized to work in the United States.
• Ability to travel approximately 50% of the time.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with no-cost premiums for employees and dependents.
• 401(k) Retirement Savings Plan with immediate vesting and company matching.
• Generous Paid Time Off program including holidays, sick leave, and vacation.
• Performance-based short-term incentives.
• Support for mental health, fitness goals, and family-oriented benefits including paid parental leave.