Helpdesk Technician (Tier III)

TL;DR

Helpdesk Technician (Tier III): Providing expert-level technical support and system administration for enterprise IT environments with an accent on workstation image management, patch deployment, and infrastructure stability. Focus on resolving high-complexity issues, automating administrative tasks via PowerShell, and ensuring compliance with federal security standards.

Location: Must be located in the DC Metro Area as this role requires onsite and remote support.

Salary: $90,000 per year

Company

hirify.global is a mission-driven technology firm supporting government agencies with capabilities in cybersecurity, cloud, AI/ML, and IT modernization.

What you will do

• Serve as the Tier III escalation point for complex technical issues.
• Develop, test, and deploy workstation images and manage monthly system patches using SCCM.
• Administer Windows Server environments, Active Directory, DNS, DHCP, and Group Policies.
• Automate administrative tasks and configuration management using PowerShell scripts.
• Conduct vulnerability remediation, scanning, and reporting in coordination with cybersecurity teams.
• Provide advanced troubleshooting for hardware, print servers, and Microsoft Office/Exchange environments.

Requirements

• Must be located in the DC Metro Area.
• Ability to obtain and maintain government clearance (Public Trust).
• Minimum 5 years of experience administering Windows 10/11 in enterprise environments.
• Minimum 5 years of experience with SCCM for patch management and workstation deployment.
• Minimum 5 years of experience developing and testing workstation images.
• Industry-recognized certification such as CompTIA A+ or MCSE.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Training and professional development opportunities.
• Supportive work environment with a focus on work-life balance.