Client Onboarding Manager (SaaS)

TL;DR

Client Onboarding Manager (SaaS): Guiding new customers through the implementation of the hirify.global platform with an accent on payroll integration, system configuration, and project management. Focus on ensuring a smooth transition from kickoff to payroll stabilization while managing complex stakeholder relationships and technical requirements.

Location: Must be based in Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia

Salary: $90,000

Company

hirify.global is a leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide to streamline daily operations and communication.

What you will do

• Manage a book of business from initial handoff through go-live and payroll stabilization.
• Translate customer business requirements into practical platform configurations.
• Lead kickoff, setup, and training sessions for clients and managers.
• Coordinate cross-functionally with Sales, Support, Product, and external partners.
• Configure integrations and validate employee data, time tracking, and payroll rules.
• Maintain accurate documentation of account decisions, risks, and project timelines.

Requirements

• Must be based in Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia.
• 2+ years of experience in implementation, onboarding, or customer-facing SaaS roles.
• Strong project management skills with the ability to handle multiple implementations simultaneously.
• Excellent communication and training skills for both technical and non-technical audiences.
• Ability to troubleshoot software issues and understand complex data flows.
• Strong organizational skills and a customer-first approach.

Nice to have

• Experience with payroll, HRIS, workforce management, or scheduling platforms.
• Background in supporting payroll implementations or multi-entity organizations.
• Experience working in partner-led or channel-based environments.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401k retirement plan.
• Paid time off for vacation and sick days.
• Supportive and caring work environment focused on professional growth.
• Regular team social events and celebrations.