Customer Success Manager (iGaming)

TL;DR

Customer Success Manager (iGaming): Driving product adoption and ensuring customer retention for casino industry solutions with an accent on strategic account management and ROI maximization. Focus on building customer success plans, monitoring performance indicators, and identifying upsell opportunities.

Location: Hybrid in Mississauga, Canada

Company

Global leader in the gaming and casino industry.

What you will do

• Orchestrate relationships with assigned clients to drive software adoption and ensure high retention rates.
• Collaborate with clients to build success plans and establish critical goals to achieve their business objectives.
• Measure and monitor performance indicators, reporting progress to internal account teams and customer executives.
• Act as a strategic advisor and liaison between customers and internal systems, product, and support teams.
• Identify and develop upsell and cross-sell opportunities to expand the value of hirify.global products.
• Lead System Business Reviews, workshops, and partner meetings to demonstrate total solution value.

Requirements

• Established track record in customer advocacy, post-sales, or professional services.
• Experience within the enterprise and cloud software space.
• Proven ability to drive continuous product value, adoption, and customer happiness.
• Exceptional verbal, written, and presentation skills for customer-facing engagements.
• Willingness to travel up to 50% (average 25%) based on business and customer needs.
• Must be based in Mississauga, Canada for hybrid work.

Culture & Benefits

• Strong focus on professional growth and career development opportunities.
• Inclusive work environment committed to diversity and equal opportunity.
• Culture guided by the 5Cs: Culture, Capabilities, Content, Commercialization, and Cash Flow Creation.
• Opportunity to work for a global leader in the gaming industry.