Operations Manager (AI Infrastructure)

TL;DR

Operations Manager (AI Infrastructure): Manage and improve quality and operational processes for AI cloud infrastructure hardware and data center systems with an accent on root cause analysis, quality management systems, and cross-team collaboration. Focus on analyzing production metrics, driving corrective actions, and ensuring operational reliability in a hybrid work environment.

Location: San Jose, CA office with hybrid work format; presence required 4 days per week

Salary: $109,000–$145,000 per year

Company

Lambda is a leading AI cloud infrastructure company focused on delivering superintelligence compute power to researchers and enterprises worldwide.

What you will do

• Track and manage quality issues in data center deployment and production environments
• Perform root cause analysis for hardware, software, and process failures
• Analyze system metrics and quality data to identify trends and weak points
• Drive corrective and preventive actions and improve RMA turnaround time
• Collaborate cross-functionally with operations, engineering, supply chain, and vendors
• Maintain and update quality management systems and report quality KPIs to leadership

Requirements

• Must be located in or near San Jose, CA with hybrid work presence 4 days per week
• Experience with hardware, data center, or infrastructure systems
• Strong skills in data analysis, statistics, and root cause analysis methods
• Experience with quality management systems and tools
• Effective cross-team communication and stakeholder management skills
• Fluent English communication skills (written and verbal)

Nice to have

• Experience in machine learning, AI infrastructure, GPU, HPC, or computer hardware industries
• Familiarity with data center standards and certifications (e.g., ISO, Uptime Institute)
• Knowledge of firmware, embedded systems, and reliability engineering
• Skills in scripting or automation (Python, SQL) for data processing
• Exposure to cloud or hyperscaler infrastructure operations

Culture & Benefits

• Generous cash and equity compensation
• Health, dental, and vision coverage for employees and dependents
• Wellness and commuter stipends for select roles
• 401k plan with 2% company match (for US employees)
• Flexible paid time off plan actively used by employees