Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Managing a high-value portfolio of SMB customers to drive satisfaction, retention, and expansion with an accent on strategic partnerships and data-driven growth. Focus on designing scalable frameworks for account optimization and leveraging AI to increase operational efficiency.

Location: Must be based within commuting distance of the Boston hub (Hybrid: 3 days in-person). Relocation support is available.

Salary: Base $95,000 + $28,000 Commission + Equity

Company

hirify.global is an intelligent platform for travel and spend management designed to automate travel bookings, expenses, and invoice processing.

What you will do

• Own a high-value portfolio of top SMB customers and build relationships with C-suite decision-makers.
• Drive customer growth and identify upsell opportunities through consultative partnerships.
• Conduct data-driven Quarterly Business Reviews (QBRs) to provide actionable insights.
• Collaborate cross-functionally with Sales, Product, and Support to advocate for client needs.
• Develop scalable frameworks and reporting templates to improve overall team efficiency.

Requirements

• 3+ years of experience in B2B Account Management or Customer Success.
• Proven track record of hitting retention and expansion targets in a SaaS environment.
• Strong analytical skills and proficiency with Excel or BI tools.
• Native-level English proficiency.
• Must be based in or able to relocate to a company hub (e.g., Boston).

Nice to have

• Proficiency in additional European languages.

Culture & Benefits

• Competitive compensation with equity ownership and 401(k) company matching.
• Comprehensive medical, dental, and vision plans including HSA options.
• Generous time off: 20 vacation days, 12 public holidays, and 12-16 weeks of paid parental leave.
• Wellness support through Spring Health therapy/coaching and Wellhub gym subscriptions.
• Flexible "Work from Anywhere" allowance for up to 20 days per year.
• Four-week fully paid sabbatical after 5 years of service.

Hiring process

• Interviews will evaluate your curiosity and judgment regarding the use of AI tools to optimize professional workflows.