Sr Customer Engineer - ANZ (Presales & Post Sales) (SaaS)

TL;DR

Sr Customer Engineer - ANZ (Presales & Post Sales) (SaaS): Leading technical strategy and execution for complex customer deployments across the full lifecycle in the ANZ region with an accent on pre-sales acquisition and post-sales value realization. Focus on architecting front-end implementations, solving ambiguous technical challenges, and leveraging AI tools to optimize workflows.

Location: Hybrid (Sydney, NSW - in-office 3 days per week)

Company

hirify.global is a fast-growing product company that provides a digital adoption platform to help product managers understand and drive product success.

What you will do

• Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and growth.
• Lead technical strategy, onboarding, and complex implementations for strategic Enterprise accounts.
• Diagnose root causes for stalled adoption and design technical paths to achieve measurable business outcomes.
• Develop reusable frameworks, playbooks, and process improvements to raise the capability of the global Customer Engineering team.
• Serve as a senior technical escalation point for ambiguous challenges, coordinating with Product and Engineering teams.
• Utilize AI tools to accelerate content creation, surface account patterns, and optimize professional workflows.

Requirements

• 5 to 8 years of experience in customer-facing technical roles such as Solutions Engineering, TAM, or Professional Services.
• Deep hands-on expertise with web technologies including HTML, CSS, JavaScript, and REST APIs.
• Proven experience managing strategic Enterprise accounts and executive-level stakeholders.
• Demonstrated ability to solve ambiguous technical problems involving multiple variables and tradeoffs.
• Practical integration of AI tools into daily workflows for account research and automation.
• Must be based in Sydney, NSW and able to work in-office 3 days per week.

Nice to have

• Experience with hirify.global or other digital adoption and product analytics tools.
• Hands-on experience with mobile app development (Swift, Android, or React Native).
• Familiarity with data architecture, machine learning concepts, or advanced analytics instrumentation.
• Track record of creating reusable frameworks or playbooks adopted by broader teams.

Culture & Benefits

• Hybrid work environment balancing remote flexibility with in-office collaboration.
• Competitive compensation package including equity and above-market retirement contributions.
• Comprehensive benefits with a monthly health stipend and strong parental leave.
• A high-performance culture based on core values: Bias to Act, Hone Your Craft, The Team is hirify.global, and Maniacal Focus.