Customer Services Administrator (Fintech)

TL;DR

Customer Services Administrator (Fintech): Providing high-quality support and administrative services to customers of an investment platform with an accent on client servicing and operational accuracy. Focus on managing account administration, solving customer queries, and maintaining high service standards in a fast-paced environment.

Location: Hybrid (Manchester, UK). Must spend 3-4 days per week in the office; the first 3 months are full-time in the office.

Salary: £25,400 starting

Company

One of the UK's fastest-growing investment platform businesses, helping over 762,000 customers manage their financial futures.

What you will do

• Provide award-winning service to customers within the Client Servicing Administration teams.
• Manage administrative tasks to support customer investment accounts and platform operations.
• Collaborate with internal teams to ensure accurate and timely processing of client requests.
• Maintain high levels of attention to detail in all written and verbal communications.
• Continuously build knowledge of financial services to provide expert support to clients.

Requirements

• Minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
• Excellent numerical ability and competent IT skills, specifically with Excel.
• Strong written and verbal communication skills.
• Ability to work under pressure and meet deadlines, both independently and as part of a team.
• Must be based in or be able to work from the Manchester office.

Nice to have

• Previous experience in financial services, administration, or customer service.

Culture & Benefits

• 25 days holiday, increasing with service, plus a buy/sell scheme and bank holidays.
• 6% Pension with matched contributions and discretionary bonus scheme.
• Share schemes, including free shares and BAYE.
• Health Cash Plan and discounted private healthcare.
• Free onsite gym, travel and bike loan schemes.
• Supportive, collaborative environment recognized as a Great Place to Work.