Business Travel Apprentice (Travel Management)

Location: Onsite in East Kilbride, United Kingdom

Company

A global, award-winning Business Travel Company providing straightforward travel management through a fusion of technology and exceptional customer service.

What you will do

• Process reservations, amendments, and cancellations for rail, hotel, flights, ferries, and car hire.
• Convert general enquiries into actual bookings using available tools and technology.
• Handle complex customer enquiries received via email or telephone.
• Ensure professional communication and high levels of customer service for internal and external clients.
• Accurately process data and issue invoices in compliance with ISO standards.
• Manage customer complaints, reduce future issues, and escalate where necessary.

Requirements

• Passion for travel and a desire to start a career in Business Travel.
• Commitment to the training program, including home study and assessments.
• Computer literacy and experience using email and web-based programs.
• Excellent communication and customer service skills.
• Good GCSE grades (or equivalent) in English and Maths.
• Must be based in or able to work onsite in East Kilbride.

Culture & Benefits

• Standard work week: Monday to Friday, 37.5 hours.
• Unlimited refer-a-friend bonus of £1000.
• Generous holiday entitlement and a day off for your birthday.
• Hotel and airline discounts.
• Access to an Employee Assistance Programme.
• Energetic, fast-paced, and inclusive company culture.