Student Success Officer

Location: Southall, London, United Kingdom. Flexible hybrid schedule with 3 days in the office and 2 days remote; shift work may be required across campus opening hours, including 08:00–21:30 Monday to Thursday and 08:00–18:00 at weekends. Staff may work across multiple sites on a rota basis.

Salary: £26,500 per year. Fixed-term contract for 12 months.

Company

hirify.global is an independent higher education provider offering flexible and inclusive learning across multiple London campuses.

What you will do

• Provide front-facing customer service at reception for students, staff, and visitors.
• Act as the first point of contact, respond to queries and correspondence, provide guidance, and follow issues through to resolution.
• Support daily campus operations, including attendance follow-up, class monitoring, room and resource checks, events, signage, and administrative tasks.
• Coordinate facilities requests, maintenance issues, campus checks, incident logs, and compliance records.
• Liaise with academic and professional services teams to support teaching, assessment, facilities, resources, and room bookings.
• Act as a first aider and fire marshal, following fire, lockdown, and emergency escalation procedures.

Requirements

• Customer service experience and confidence communicating with students and staff, including in challenging situations.
• Strong organisation, reliability, prioritisation, and the ability to manage multiple queries in a fast-paced environment.
• Accurate record keeping and confidence using internal systems.
• Proficiency with Microsoft packages.
• Ability to work 40 hours per week on a variable shift rota with regular campus attendance.
• Successful applicants must complete criminal records, reference, identity, right-to-work, and education checks.

Nice to have

• Experience in further or higher education.
• Front-of-house reception, campus operations, or student services experience.
• Microsoft Dynamics experience.
• Power Automate experience.

Culture & Benefits

• Health benefits and life assurance plans.
• Salary sacrifice schemes for pensions, cars, and cycle to work.
• Annual leave benefits, including holiday purchase, additional Christmas leave, and carry-over leave.
• Employee Assistance Plan and 24/7 access to GPs.
• Employee discounts for gyms, shopping, and cinemas.
• Inclusive, student-focused working environment across multiple campuses.