Temporary Customer Support Agent

TL;DR

Temporary Customer Support Agent (TravelTech): Providing high-volume support for ski holiday customers during the peak winter season with an accent on managing live travel disruptions and resolving complex customer issues. Focus on maintaining high service standards in a fast-paced environment and collaborating with the team to ensure seamless holiday experiences.

Location: Must be based in or able to commute to Bristol, UK. The role is primarily onsite with a hybrid policy available.

Salary: £26,500 yearly.

Company

hirify.global is a fast-growing, challenger brand in the ski holiday industry, dedicated to making mountain travel more accessible and flexible through clever technology.

What you will do

• Provide high-volume support via phone, live chat, and email throughout the winter season.
• Assist customers with pre-departure inquiries and in-resort issues.
• Manage live travel disruptions calmly and take ownership of problem resolution.
• Learn and utilize internal products, systems, and processes efficiently.
• Own individual performance metrics including response times and customer satisfaction.
• Collaborate with the wider team to share feedback and drive continuous service improvements.

Requirements

• Must be based in or able to commute to Bristol, UK.
• Proven experience in a customer support role.
• Resilience and ability to handle challenging conversations with empathy.
• Fast learner capable of picking up new systems quickly.
• Availability to work weekends and bank holidays throughout the winter season.
• Strong team-player attitude with a willingness to pitch in where needed.

Culture & Benefits

• 25 days annual leave plus bank holidays and 4 wellbeing days.
• hirify.global holiday credit and additional holiday discounts.
• Health insurance and enhanced parental leave.
• Active social calendar including team celebrations and conferences.
• Supportive, collaborative team environment with comprehensive training provided.

Hiring process

• 30-minute recruiter screen.
• 90-minute onsite interview with the Customer Support Manager and Team Leader.
• 30-minute culture interview with the Co-founder.